FAQ

Have a question? We're here to answer! Here are some of the most common questions, and if you still have questions contact us anytime.

General

Yes! Our custom-printed canopies and inflatable tents are fire-rated to meet or exceed industry safety standards, including NFPA-701, CAN/ULC-S109, and CPAI-84. Each canopy comes with a fire label certifying that our 600 Denier polyester fabric complies with U.S., Canadian, and international fire safety regulations.

Additionally, our canopies are water-resistant, providing protection against rain and outdoor elements to ensure durability and reliability at any event.

Our ProShade frame range offers several advantages over the EcoShade frame, making it a more durable and robust option. Key differences include:

  • Wider aluminum profile for increased strength and stability.
  • Stronger connectors and trusses for enhanced durability.
  • Heavier and more sturdy construction to withstand various conditions.
  • Upgraded pull-pin locking system for easier and more secure setup.
  • Enhanced tension system to keep the canopy tight and professional-looking.

The ProShade frame is designed for those who need a higher level of durability and performance, while the EcoShade frame provides a reliable and cost-effective solution for lighter use.

Tent sidewalls can be printed in one of two ways:

  • Single-Sided Printing: The design is printed on one side of the wall, while the reverse side remains a plain white color. Because the 600D PU-coated polyester fabric is naturally white, the reverse side will also appear slightly transparent. During the design process, our team will confirm whether you prefer the printed side to face the inside or outside of the tent.
  • Double-Sided Printing: The design is printed on both sides of the wall, providing full visibility from any angle. To achieve this, we use three layers of fabric: one for the inside print, one for the outside print, and a lockout layer in between to prevent any transparency and ensure vibrant colors on both sides.

Double-sided walls offer maximum branding impact, while single-sided walls provide a more cost-effective solution.

If you're looking for a custom-printed tent for trade shows, corporate events, product launches, sports events, or any other occasion, we offer a variety of custom tent packages to suit your needs.

Explore our available packages here to find the perfect solution for your event. If you have any questions or need assistance, feel free to reach out!

Deluxe Canopy offers a wide range of instant shelter sizes to suit your specific needs. Our custom-printed tents are available in sizes ranging from 5' x 5' up to our spacious 13' x 26' models.

For personal and business use, our most popular sizes are:

  • 10' x 10'
  • 10' x 15'
  • 10' x 20'

Your choice will depend on the amount of shelter space you require. If you need assistance selecting the best size for your organization or customizing your tent with branded graphics, feel free to contact us - we’re happy to help!

Yes! Our instant shelters are designed for versatile use on grass, pavement, and off-road tracks. Whether you're setting up at a trade show, festival, or outdoor event, our tents provide reliable shelter in various environments.

However, in windy conditions, we strongly recommend using our stakes and ropes kit along with Deluxe weight bags to properly anchor your tent and prevent it from shifting or blowing over. For added stability, always secure your shelter based on the weather conditions at your event location.

Yes, an owner's manual is included with your product. Contact us if you have any questions regarding proper setup. 

Unfortunately, we cannot print graphics on a prefabricated canopy roof that you have already purchased. However, if you have a plain roof from another company, we can help you replace it with a high-quality, custom printed top tailored to your branding needs.

We offer a wide range of budget-friendly custom printing solutions to help you achieve maximum brand visibility.

Deluxe Canopy operates as an online retailer, and all purchases are made through our website, phone, or email. While we do not have a physical storefront, our team is happy to assist you with any questions or order inquiries.

If you need help placing an order, please feel free to contact us, and we’ll be glad to assist you!

Yes! We can create a custom-sized canopy top designed to fit your existing frame while maintaining a professional and polished look.

To ensure a perfect fit, we will need the exact dimensions of your current frame before starting production.

Yes! We offer a full range of accessories to enhance your setup, including:

  • Custom printed walls (full side walls, half side walls, and screen/window walls)
  • Deluxe 45 lbs weight sandbags for added stability
  • Heavy-duty stake/rope kits for securing your canopy
  • Roller bags for easy transportation

For feather flags, we provide various hardware options depending on the flag style and the surface it will be used on, including:

  • Deluxe cross base
  • Spike base
  • Flat base
  • Wall/tent mount
  • Water bags and more!

If you need help selecting the right accessories for your setup, feel free to reach out, and we’ll be happy to assist!

We offer a wide range of event and display solutions, including:

  • Custom printed canopy tents
  • Trade show booths
  • SEG lightbox displays
  • Tension fabric displays & pop-up stands
  • Inflatable event tents, furniture, arches & shapes
  • Printed feather flags
  • Display counters
  • Literature media stands
  • Display towers
  • Printed table covers and much more!

Explore our collection to discover the perfect display solutions for your next event. Let us know if you need assistance selecting the right products for your needs!

We recommend using weight bags or stake kits at all times, especially if there’s a chance of inclement weather. Stakes are ideal for securing your instant shelter when setting up on grass or soft ground. The Deluxe weight bags hold up to 40 lbs of sand each and easily attach to your shelter, providing additional stability on any surface.

For maximum safety and durability, always secure your tent properly based on weather conditions and event location.

Yes! We specialize in creating custom printed canopy tents tailored for sports teams and racing teams. Whether you're representing a club, school, or professional team, we can design a tent that showcases your team colors, logos, and branding.

If you’re looking for a custom canopy for your team, contact us with your design preferences, and we’ll help bring your vision to life!

You can easily attach side walls to your tent frame and canopy using velcro for a secure fit. You can customize your tent setup by using three or four side walls to create either a semi-enclosed or fully enclosed space, depending on your event needs.

Yes! We offer special discounts for non-profit organizations, bulk orders, and repeat customers. If you’re interested in receiving a quote, please contact us at 1-866-246-6965 or email us at info@deluxecanopy.com, and our team will be happy to assist you.

Artwork, Design & Proofs

To ensure high-quality printing and streamline the ordering process, we require artwork in vector format. Vector files allow for scalability without losing quality, ensuring crisp and precise printing on our display products.

Accepted File Formats:

  • AI (Adobe Illustrator)
  • EPS (Encapsulated PostScript)
  • PDF (Portable Document Format – vector-based)
  • SVG (Scalable Vector Graphics)

Vector artwork is typically created using Adobe Illustrator. Low-resolution files, such as JPEG and PNG become blurry when enlarged for large-format printing.

For detailed guidelines, please visit our Artwork Requirements page when preparing your artwork and graphics.

Yes! Our in-house design experts are happy to assist you in creating a mock-up proof, and this service is completely free of charge. We also offer unlimited revisions to ensure your design meets your expectations before final approval. Let us know your requirements, and we’ll work with you to bring your vision to life!

Yes! You will receive a digital proof for review and approval before we start production. Nothing goes into production until you sign off on the proof and we ensure your design meets your expectations.

Yes! You can have your preferred graphic designer create your mock-up using our Artwork Templates. Once your design is finalized, simply submit the final design files when you are ready to place your order.

You can submit artwork for your order through any of the following methods:

Once we receive your files, our design team will review them and contact you if additional files or clarifications are needed. Once everything is finalized, we’ll send you a proof for approval before production begins. Let us know if you need any assistance!

For precise brand color matching, please provide solid-coated Pantone® numbers (ending in “C”). This ensures accurate color replication during the printing process. If you require specific Pantone® or CMYK colors, please indicate them clearly when submitting your artwork.

Important Notes:

  • We cannot digitally print HEX, metallic, or fluorescent colors.
  • HTML and RGB values are for digital design and cannot be used for signage products.

If you have any questions about color matching, our team is happy to assist!

No, we do not charge any setup or design fees. Our design services, including mock-ups and revisions, are provided free of charge to ensure your final product meets your expectations.

Ordering & Shipping

We recommend placing your order online through our website. This ensures we receive all the necessary details for your selected product and allows us to begin the design process promptly. Alternatively, we can invoice you.

If you need assistance, feel free to contact us, and we’ll be happy to guide you through the process!

We ship both domestically and internationally via FedEx and UPS express, ensuring fast and reliable delivery. Additionally, we sell directly to consumers, eliminating the middleman to provide you with the best prices possible.

We offer the fastest production lead time in the industry!

  • Custom printed canopies, feather flags, and table covers ship within 2-3 business days, with 3-4 business days for shipping, meaning you can expect to receive your order within 5-7 business days.
  • Custom inflatables and trade show displays require 4-10 business days, depending on the product, for production and quality control.

We recommend placing your order well in advance of your event to ensure timely delivery.

Important Notes:

  • Production time begins only after your order is approved, which includes signing off on the proof, submitting all required files, and completing payment.
  • Larger quantities may require additional production time due to increased labor.

If you have a specific deadline, feel free to reach out, and we’ll do our best to accommodate your timeline!

We ship orders via FedEx, DHL, and UPS express, ensuring fast and reliable delivery for both domestic and international shipments.

Yes! We provide a tracking number for all orders once they have been produced, packed, and shipped. You will receive your tracking details via email so you can monitor your shipment's progress. To ensure you receive shipping notifications and updates, we highly recommend entering your email address at checkout when placing your order.

Care & Maintenance

No, we do not recommend leaving your pop-up tent extended for long periods. To ensure optimal performance and long-term durability, we recommend collapsing your tent shelter after each use. This helps protect the frame and fabric, extending the lifespan of your tent.

We recommend using a non-abrasive cleanser and brush to gently spot clean your fabric. Do not put the fabric in any washing machine as this may damage the coating(s) we apply for water and fire resistance, mildew resistance and UV inhibitors. After washing, rinse the fabric with water and allow the fabric to air dry completely before storing it. Storing the fabric while it is damp will cause mildew. For complete instructions, please refer to our fabric cleaning guide.

We do not offer in-house repairs, but we provide replacement parts for many components of your product. If you need a replacement, let us know which part you require, and our team will assist you in finding the right solution.

Payment Methods

We accept a variety of secure payment methods, including:

  • Credit Cards (Visa, MasterCard, American Express, Diners Club, Discover)
  • Debit Payments (Bancontact, Interac, iDEAL)
  • Digital Wallets (PayPal, Shop Pay, Apple Pay, Google Pay)

If you have any questions about payment options, feel free to reach out!

Full payment is required at the time of placing the order. This ensures that production can begin promptly and your order is processed without delays.

If you have any questions regarding payment, feel free to contact us!

Warranty

Yes! We provide a warranty that covers defects in materials and craftsmanship. The warranty duration varies depending on the product type and model. For full details, please visit our Warranty page or contact us for assistance.

No, ordinary wear and tear is not covered under our warranty. While Deluxe Canopy® products are made with high-quality materials, exposure to the elements over time may cause fading and loss of vibrancy.

Our warranty only covers manufacturer defects, not the natural aging of the product due to regular use. For more details, please refer to our Warranty page or contact us with any questions.

If you have any questions or concerns about your order, the best way to reach us is by phone or email. Our customer service team is happy to assist you and will work quickly to resolve any issues. Feel free to contact us, and we’ll be glad to help!

Other questions?

If we still haven't answered your question, you can contact us below and we'll get back to you as soon as possible.

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